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How l9k Handles Your Personal Data

At l9k, we collect only the data we need to run your account, process your deposits via UPI, Paytm or PhonePe, and keep your sessions secure.

Data collected on purposeStored within policy scopeYour right to access & deleteIndia-region account holdersContact us to raise a request
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l9k How l9k Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or delete your personal data, or if you have a question about how we process your information, you can contact our privacy team through any of…

Email Privacy Team Send your data access or deletion request to our dedicated privacy address. Include your registered email and the nature of your request so we can locate and act on your record without delay.
Live Chat Support Start a live chat session from your account dashboard and select the Privacy topic. Our agents can escalate data queries to the privacy team in real time during support hours, seven days a week.
Account Settings Panel Many data preferences — marketing emails, cookie consent, and communication frequency — can be updated directly inside the Settings section of your l9k account without needing to contact us at all.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Our approach to data protection covers six areas: how we store your data, what cookies do on your device, how account security is maintained, how long records are retained, who you can…

Encrypted Data Storage

Your personal details and payment identifiers are stored in encrypted databases. Access is restricted to authenticated staff roles. We do not keep raw UPI or Paytm credentials — only anonymised transaction references necessary for dispute resolution.

Cookie Use on l9k

We use session cookies to keep you logged in, preference cookies to remember your language and odds format, and analytics cookies to understand which pages load slowly. You can decline non-essential cookies in our cookie banner at any time.

Account Security Measures

Two-factor authentication is available for all accounts. Login attempts from unrecognised devices trigger an email alert to your registered address. Suspicious session activity is flagged and reviewed by our security team within 24 hours.

Retention Schedule

Active account data is retained for as long as your account remains open. After account closure, transactional records are kept for the period required under applicable local law. Non-essential marketing data is deleted within 30 days of your opt-out.

Internal Privacy Contact

Our Data Privacy Officer oversees all requests and audits. You can address correspondence directly to the DPO by including 'Attention: DPO' in your email subject line. We log every request and respond with a reference number.

Requesting a Change

To correct inaccurate data, ask us to stop processing for marketing, or request deletion of your account record, email the privacy team or use the Settings panel. We will confirm the action taken and the date it was completed.

Frequently Asked Privacy Questions

These are the questions we receive most often about how l9k handles personal data, what rights you hold as an account holder in India, and how to act on those rights. If your question is not covered here, contact the privacy team directly using the channels in the section above.

We collect your name, email address, date of birth, and the mobile number or wallet ID linked to your UPI, Paytm or PhonePe account. We also record device and session data to protect against unauthorised logins.

Yes. Email the privacy team from your registered address and request a data export. We will compile and send a structured copy of your record within 14 days, subject to identity verification and where local law permits.

Send a deletion request to the privacy team or use the account closure option in Settings. We will delete non-essential data promptly. Transactional records required under applicable local law are retained for the statutory period only.

We share data only with payment processors such as UPI and Paytm rails, identity verification providers, and fraud-prevention services. We do not sell your data to advertisers. All third-party processors are bound by data protection agreements.

We use essential cookies to keep sessions active, preference cookies to save your settings, and analytics cookies to monitor performance. You can accept or decline non-essential cookies in the banner that appears on your first visit or in your browser settings.

Contact our Data Privacy Officer directly by emailing the privacy address with 'Attention: DPO' in the subject line. We will log your concern, assign a reference number and respond within 48 hours with a plan of action.

Non-essential data such as marketing preferences is deleted within 30 days of account closure. Financial and transactional records are retained only for the period required by applicable local law, after which they are securely purged.

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